I would like to hide the coach chat for customers who did not pay me for that option. How could it be done? It could be triggered by a selector on the "actions" dropdown for a customer. But how could you implement it on the backend? It would be CRAZY easy. When set to disabled, just set this CSS code for the user: ".chat-bar-mini { display: none; }" which hides the coaching bar. You could literally implement this feature in 10 minutes. Easy to bypass, but I doubt anyone would figure it out. Bonus points if this can be triggered via zapier.